Ordering & shipping

Ordering from Just Good Jewellery

Found some new jewellery? Good choice! Now all you have to do is place your order and we'll get to work for you. We're happy to make it easy for you. Below you can read how ordering works, what the shipping costs are and when you can expect your package.

How do you place an order?

Step 1. Choose your favourites

Found something nice? Click 'Add to cart'. Of course, you can also continue shopping.

Step 2. Check your cart

Check if everything is correct and adjust your order if necessary. Do you have a discount code? You can enter it here at 'Do you have a discount code?'. Then click 'Continue to checkout'.

Step 3. Fill in your details

Log in with your account, create a new account or simply order as a guest. Fill in your details and check again to make sure everything is correct.

Step 4. Choose your delivery and payment method

Click 'Delivery and payment' and choose how you want to receive and pay for your order. Then click 'Order and pay' and complete the payment.

Step 5. Yes, your order was successful!

Within 2 hours you will receive a confirmation email with your order details. In the meantime, we'll get to work for you. As soon as your package is on its way, you will receive an email with a track & trace code.

Shipping costs

We deliver your new jewellery in the Netherlands, Belgium and Germany. Below you will find the shipping costs per country. You will always see the exact costs during checkout. In the Netherlands and Belgium, shipping is free from an order of €49.95. In Germany, that is from an order of €59.95.

	PostNL	DHL	Pickup point option
NL	€3.49	€3.99 *fastest delivery	No
BE	--	€4.99	No
DE	--	€4.99	Yes

Order

Can I have my order delivered to a different address?

Yes, you can! During checkout, check the box indicating that the delivery address is different from the billing address. Then, enter the desired delivery address. This is useful, for example, if you want to have jewelry delivered directly to someone else.

Can I still change or cancel my order?

This is sometimes still possible, as long as your order has not yet been processed.
Would you like to change or cancel something? Please email us as soon as possible at Hello@justgoodjewellery.com and include your order number.
Has your order already been packed or shipped? Unfortunately, we can no longer change or cancel it.

What should I do if I haven't received an order confirmation?

After completing your payment, you will receive an order confirmation by email within two hours. Haven't received anything? First, check your spam or junk email folder. Still can't find the confirmation? Email us at Hello@justgoodjewellery.com and include the email address you used to place your order.

What if a piece of jewelry is temporarily sold out?

Is a piece of jewelry temporarily out of stock? Then you can leave your email address on the product page. You will automatically receive a message as soon as the jewelry is available again.

Can I have my order gift-wrapped?

You can order various gift wrappings from Just Good Jewellery via this page. We do not pre-package the jewelry for you. This way, you can decide which piece of jewelry you want to give as a gift and which packaging to use for it.

Delivery and shipping

When will my order be shipped?

Good news! Order before 4:00 PM? Then your order will be shipped the same business day!
*Order after 4:00 PM or on the weekend? Then your package will be shipped the next business day.

*During holidays, special occasions and promotions, it may take a little longer for us to ship your order due to high demand.

What is the delivery time for my order?

In the Netherlands, your package is usually delivered within 1 to 2 business days after shipping.
In Belgium, this usually takes 2 to 3 days. As soon as your order is on its way, you will receive a track & trace code by email.
This way, you can follow exactly when your new jewelry will be delivered. How nice!

How much does it cost to have my order shipped?

You can find the shipping costs in the table above. This way, you’ll know exactly what to expect.

What shipping options are available?

You can have your order delivered by PostNL or DHL. During checkout, you will see which shipping options are available. Just choose what works best for you!

Do you also ship internationally?

Yes! In addition to the Netherlands, we also ship to Belgium and Germany. You can find the shipping costs above on this page.

How can I track my order?

As soon as your order has been shipped, you will receive a track & trace code by email. This allows you to easily track your package.
Didn't receive an email? Please also check your spam folder. Keep in mind that tracking information is sometimes updated a bit later.

What should I do if I have not yet received my order?

Still waiting for your order? First, check the track & trace code you received by email. Sometimes a package is slightly delayed.
Has the tracking information not been updated for 5 days? Then send us a message via Hello@justgoodjewellery.com with your order number. We’ll be happy to look into it for you!

Can I still change my delivery address after placing my order?

Unfortunately, you cannot change your delivery address yourself after placing your order. Therefore, always double-check your details before checking out.
Noticed a mistake anyway? Please send us a message as soon as possible with your order number and the correct address. We will see if we can still change anything before your order is on its way.