Returns

Returns at Just Good Jewellery

Not quite what you expected? That can happen, of course. Perhaps a piece of jewellery looks different than you thought or doesn't quite suit your style. No problem! Read below to find out how you can return your order.

How do you return your order?

Returning your order is very easy via our returns portal. Read below to find out how it works.

Step 1. Register your return

Go to our returns portal and indicate which pieces of jewellery you want to return. Then choose the carrier that suits you best and pay the return shipping costs. You will then receive your return label by email.

Step 2. Pack your return

Carefully pack the jewellery in its original packaging. The return label is only suitable for letterbox parcels. Therefore, make sure your parcel fits through the letterbox. Stick the return label over the old shipping label so that previous barcodes are no longer visible.

Step 3. Drop off your parcel

Take your parcel to a drop-off point of the carrier you have chosen. Keep your proof of postage safe until your return has been fully processed.

Step 4. Receive your refund

As soon as we have received and inspected your return, we will refund the amount within 14 days at the latest using the same payment method you used to pay. You will receive a confirmation email as soon as your return has been processed.

Return costs
Return costs vary by country and carrier. Below you will find the available options and corresponding rates. You can always see the exact costs in the returns portal.

Netherlands	Costs
PostNL mailbox parcel return / drop-off point	€4.49
DHL drop-off point	€4.99
DPD drop-off point	€5.99
Belgium
DHL drop-off point	€6.99
DPD drop-off point	€6.99
Germany
DHL drop-off point (print yourself)	€8.99
DPD drop-off point (print yourself)	€6.99

Return

Can I return my order and what is the return period?

Yes, you can! You can register your order as a return within 14 days of receipt. Once registered, you have another 14 days to return your package. Are you returning the entire order? Then you will also get the standard shipping costs from your original order refunded.

Can I return personalized jewelry?

Because we make your personalized jewelry especially for you, unfortunately, you cannot return it.
Did something go wrong with your order? Let us know! We are happy to help you find a suitable solution.

Can I return jewelry from the sale?

Absolutely! You can also return jewelry from the sale. Just make sure that the jewelry is unworn, undamaged, and clean. We also ask you to return it in the original packaging.

What is your return policy?

You can return jewelry if it is unworn, undamaged, and clean. We ask that you return it in its original packaging.
If you have worn or used a piece of jewelry more than necessary to assess it, a reduction in value may apply.

How much does it cost to return my order?

Return shipping costs vary by country and carrier. Above you will find the available options and their corresponding rates. You can always see the exact costs in the returns portal.

Can I exchange a piece of jewelry?

Unfortunately, you cannot exchange jewelry directly at this time. Would you prefer a different size, color, or style? Then you can return your current piece of jewelry and place a new order.
Please note: personalized jewelry cannot be returned or exchanged.

When will I receive my refund?

We will refund the purchase price within 14 days of receiving your return using the same payment method you used to pay. Depending on your bank or payment method, it may take a few business days for the amount to appear in your account. Just to be safe, always keep your proof of postage.

What happens to my free gift if I return something?

Did you receive a free gift with your order? Great!
Does your return bring you below the minimum spend for the free gift? Then we ask you to return it as well.
If the free gift is not returned, its value will be deducted from your refund.

Why am I getting a reminder from Klarna when I have already returned the item?

Did you pay with Klarna and return an item? Then please also contact Klarna. They can pause your payment until your return has been processed.
Do you still receive a payment reminder after that? Feel free to send us a message, and we’ll be happy to look into it with you!

Still have questions about returns?

Is your question not listed or do you need help with your return? Feel free to contact us at hello@justgoodjewellery.com or via our contact form. We are happy to help.