Questions, feedback and solutions

At Just Good Jewellery, we pay great attention to our jewellery. From designing and personalising to carefully packaging and shipping your order. However, sometimes things may not go exactly as you expected.

Do you have a question about your order, is there something wrong with a piece of jewellery, or did your package not arrive properly? Let us know. We are happy to look into it with you and find a suitable solution together.

You can reach us via Hello@justgoodjewellery.com or by filling out the contact form below.

Please include your order number in your message and briefly tell us what is going on. Is it about a piece of jewellery? Then please also send a photo. This way we can often help you faster.

We will respond as quickly as possible on working days, within 24 hours at the latest.

Do you have feedback or an idea about what we can do better? We would like to hear that too. We think it is important to keep learning and to make our products and service a little better every day.