Frequently asked questions

Ordering from Just Good Jewellery is very easy. On our order page we explain in five steps how to order your favorite jewelry.

Yes, you can! During checkout, check the box indicating that the delivery address is different from the billing address. Then, enter the desired delivery address. This is useful, for example, if you want to have jewelry delivered directly to someone else.

This is sometimes still possible, as long as your order has not yet been processed.
Would you like to change or cancel something? Please email us as soon as possible at Hello@justgoodjewellery.com and include your order number.
Has your order already been packed or shipped? Unfortunately, we can no longer change or cancel it.

After completing your payment, you will receive an order confirmation by email within two hours. Haven't received anything? First, check your spam or junk email folder. Still can't find the confirmation? Email us at Hello@justgoodjewellery.com and include the email address you used to place your order.

Is a piece of jewelry temporarily out of stock? Then you can leave your email address on the product page. You will automatically receive a message as soon as the jewelry is available again.

You can order various gift wrappings from Just Good Jewellery via this page. We do not pre-package the jewelry for you. This way, you can decide which piece of jewelry you want to give as a gift and which packaging to use for it.

Want to make a piece of jewelry completely your own? Simply click the ‘Personalize’ button on the product page. For example, choose an engraving with initials, names, or birth flowers. With some pieces of jewelry, you can also add extras such as birthstones or initial charms.

Various engravings are possible, such as names, initials, birth flowers, or zodiac signs. For some pieces of jewelry, you can even have a handwritten message or line drawing engraved. Click the ‘Personalize’ button to discover the options available for your favorite piece of jewelry.

Yes, you can! With certain pieces of jewelry, you can have your own handwriting or a line drawing engraved. Think of a handwritten word or a drawing that means something special to you. That way, you can always carry something personal with you.

We do our best to make your engraving as accurate as possible. Because engraving is partly done by hand, the engraving may differ slightly from the example in the photo.

That varies depending on the piece of jewelry. By clicking the ‘Personalize’ button, you can see how your engraving will be placed. Choosing multiple names? They will be engraved one below the other.

We would like to get started on your order as quickly as possible. For this reason, unfortunately, it is not possible to change your engraving after placing your order.
Still spotted a mistake? Please email us as soon as possible at Hello@justgoodjewellery.com. We will see if there is anything we can do for you.

Good news: you won't have to wait long for your personal jewelry either! Order before 4:00 PM on a working day? Then we will ship your order the very same day.
* Order after 4:00 PM or on the weekend? Then your package will be shipped the next working day.

*During holidays, special occasions and promotions, it may take slightly longer to ship your order due to high demand.

Because we make your personalized jewelry especially for you, unfortunately, you cannot return it.
Did something go wrong with your order? Let us know! We are happy to help you find a suitable solution.

Absolutely! You can also use a discount code on personalized jewelry, unless stated otherwise for a specific promotion. This way, you can get your personalized jewelry at an even better price.

Our jewelry is made from premium stainless steel. This material is strong, stays beautiful for a long time, and does not tarnish easily. Perfect for jewelry you love to wear every day!

Good news: premium stainless steel jewelry requires little maintenance!
Does your jewelry look a bit dull after a while? Then you can easily clean it with lukewarm water and mild soap. It is best to avoid harsh cleaning products and chlorine water, so that your jewelry stays beautiful for as long as possible.

Premium stainless steel does not tarnish easily, but it is not completely immune. Perfume, chlorine and cleaning products can damage your jewelry over time. If you handle it with a little care? Then your favorite jewelry will stay beautiful for longer.

Yes! Our premium stainless steel jewelry can withstand water well. So you can simply wear it in the shower.
Are you going swimming in a pool with chlorinated water? Then we recommend taking off your jewelry, because chlorine can damage the material over time.

The chance of an allergic reaction to premium stainless steel is very small. However, every skin type can react differently.
If you notice that your skin becomes irritated or you develop a rash, stop wearing the jewelry for a while and see how your skin reacts.

Premium stainless steel is a strong and scratch-resistant material. However, light scratches or signs of wear can develop with daily wear. This is completely normal, especially with jewelry that you wear often and never want to take off!

At Just Good Jewellery, you can pay safely and easily with iDEAL, credit card, Bancontact, Giropay, or later via Klarna. Simply choose the payment method that suits you best!
Paying later? Then the terms and conditions of the relevant payment provider also apply.

After payment, you will receive an order confirmation by email within 2 hours.
Didn't receive anything? First, check whether the amount has been debited and also take a look in your spam folder.
Was your payment successful, but you haven't received a confirmation yet? Feel free to send us a message with your order number and email address. We'll be happy to help!

Having trouble paying? No worries! First, check that you have sufficient funds and that your payment details are correct. Then try again or choose a different payment method.
Still not working? Send us an email at Hello@justgoodjewellery.com and include your order number if applicable. We’ll be happy to help.

Using a discount code is very easy! In your shopping cart, click on ‘Do you have a discount code?’, enter your code and click on ‘Add’. Your discount will then be automatically applied. Good deal!

Is your discount code not working? First, check whether it is still valid. Discount codes with a percentage cannot be combined.
Do you have multiple discount codes? The highest percentage discount will be applied automatically. Discounts with a fixed amount can be combined with a percentage discount.

Yes, you can order from Just Good Jewellery with complete peace of mind! We use a secure payment environment in which your details are transmitted using encryption.
If you choose to pay later via an external payment provider, that provider's security and privacy terms and conditions will also apply.

Was your order canceled after you had already paid? Don't worry, we will make sure that the amount paid is properly refunded.

Using a gift card is very easy! Enter your gift card's unique code at checkout. The amount will be automatically deducted from your order.
Is your order more expensive than the balance on your gift card? Then simply pay the remaining amount using another payment method.

Your gift card is valid for 2 years from the date of issue. This means you do not have to spend the full amount at once. Any remaining balance will stay available until the end of the validity period.

Absolutely! You don't have to spend your gift card in one go. Use part of the balance and save the rest for a future order. The remaining balance will stay on your gift card until you use it or it expires.

Did you pay with a gift card and return a piece of jewelry? The refund will be credited back to the same gift card. You can then simply use the amount for a future order.

Yes, you can usually also use your gift card during discount promotions. Sometimes exceptions apply to certain promotions or offers.
Is that the case? Then we clearly state this in the promotion terms and conditions.

Is your gift card not working? First, check whether you have entered the code correctly and whether the gift card is still valid.
Still having trouble? Feel free to send us a message at Hello@justgoodjewellery.com. We are happy to help!

No, you cannot use a discount code when purchasing a gift card. You can use a discount code in combination with a gift card when using the gift card to pay for an order.

Good news! Order before 4:00 PM? Then your order will be shipped the same business day!
*Order after 4:00 PM or on the weekend? Then your package will be shipped the next business day.

*During holidays, special occasions and promotions, it may take a little longer for us to ship your order due to high demand.

In the Netherlands, your package is usually delivered within 1 to 2 business days after shipping.
In Belgium, this usually takes 2 to 3 days. As soon as your order is on its way, you will receive a track & trace code by email.
This way, you can follow exactly when your new jewelry will be delivered. How nice!

You can find the shipping costs on our shipping page. This way, you'll know exactly what to expect in advance.

You can have your order delivered by PostNL or DHL. During checkout, you will see which shipping options are available. Just choose what works best for you!

Yes, certainly! In addition to the Netherlands, we also ship to Belgium and Germany. You can find the corresponding shipping costs on our shipping page.

As soon as your order has been shipped, you will receive a track & trace code by email. This allows you to easily track your package.
Didn't receive an email? Please also check your spam folder. Keep in mind that tracking information is sometimes updated a bit later.

Still waiting for your order? First, check the track & trace code you received by email. Sometimes a package is slightly delayed.
Has the tracking information not been updated for 5 days? Then send us a message via Hello@justgoodjewellery.com with your order number. We’ll be happy to look into it for you!

Unfortunately, you cannot change your delivery address yourself after placing your order. Therefore, always double-check your details before checking out.
Noticed a mistake anyway? Please send us a message as soon as possible with your order number and the correct address. We will see if we can still change anything before your order is on its way.

Yes, you can! You can register your order as a return within 14 days of receipt. Once registered, you have another 14 days to return your package. Are you returning the entire order? Then you will also get the standard shipping costs from your original order refunded.

Because we create personalized jewelry especially for you, unfortunately, you cannot return it. Did something go wrong with your order? Please let us know! We are happy to help you find a suitable solution.

Absolutely! You can also return jewelry from the sale. Just make sure that the jewelry is unworn, undamaged, and clean. We also ask you to return it in the original packaging.

You can return jewelry if it is unworn, undamaged, and clean. We ask that you return it in its original packaging.
If you have worn or used a piece of jewelry more than necessary to assess it, a reduction in value may apply.

Not quite what you expected? No problem! You can easily register your return via our returns portal. On our returns page we explain step by step how it works.

Return shipping costs are at your own expense. Visit our returns page for an overview of return shipping costs.

Unfortunately, you cannot exchange jewelry directly at this time. Would you prefer a different size, color, or style? Then you can return your current piece of jewelry and place a new order.
Please note: personalized jewelry cannot be returned or exchanged.

We will refund the purchase price within 14 days of receiving your return using the same payment method you used to pay. Depending on your bank or payment method, it may take a few business days for the amount to appear in your account. Just to be safe, always keep your proof of postage.

Did you receive a free gift with your order? Great!
Does your return bring you below the minimum spend for the free gift? Then we ask you to return it as well.
If the free gift is not returned, its value will be deducted from your refund.

Did you pay with Klarna and return an item? Then please also contact Klarna. They can pause your payment until your return has been processed.
Do you still receive a payment reminder after that? Feel free to send us a message, and we’ll be happy to look into it with you!

At Just Good Jewellery, you get a 6-month warranty on your jewelry with normal use.

Our warranty covers manufacturing defects and jewelry that arrives damaged or breaks during normal use.
Is this the case with you? In the next question, you will read what you can do. Damage due to improper use or normal wear and tear is not covered by our warranty.

We are sorry to hear that your jewellery is broken. Send us a message via Hello@justgoodjewellery.com with your order number and a photo or video of the broken jewellery. We will be happy to help you find a suitable solution.

Even after the warranty period, we are happy to help! Send us a message via Hello@justgoodjewellery.com with your order number and a photo of the broken piece of jewellery. Then we can see together what might still be possible.